Last updated: 3 October 2026

Your Drama Class is a marketplace where independent teachers and sellers offer classes, digital downloads and physical products. This policy explains how cancellations, returns and refunds are handled for purchases made through the platform.

Physical Products
If you purchase a physical product online, you will normally have the right to cancel your order within 14 days of receiving it, in accordance with UK consumer law.
After notifying the seller that you wish to cancel, you should return the product promptly and in an appropriate condition. Unless otherwise agreed, you may be responsible for the cost of returning the item.
Your statutory rights are not affected. If an item is faulty, damaged, not as described or otherwise does not meet the requirements of UK consumer law, you may be entitled to a repair, replacement or refund.

Digital Downloads
Digital downloads are supplied electronically.
UK consumer rules provide a 14-day cancellation period for digital content, but this right can be lost once supply begins where the customer has expressly agreed to immediate supply and acknowledged that this means losing the right to cancel.
Where the required consent and acknowledgement have not been obtained, your statutory cancellation rights will continue to apply.
This does not affect your rights where digital content is faulty, not as described or does not otherwise conform to the contract. Depending on the circumstances, you may be entitled to repair or replacement, a price reduction or a refund.

Classes and Services
Classes and other booked services are subject to the cancellation terms displayed when booking. Unless otherwise stated, Your Drama Class operates a 24-hour cancellation policy for classes: cancellations made at least 24 hours before the scheduled session may be eligible for a refund, while cancellations within 24 hours are non-refundable.
This does not affect any rights you may have under applicable consumer law.

How to Request a Return or Refund
If you have a problem with a purchase, please contact the relevant teacher or seller through Your Drama Class in the first instance.

If you need further assistance, contact Your Drama Class at [email protected].

Nothing in this policy limits or excludes your statutory rights under UK consumer law.